Get in Touch With Us
Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or have a suggestion for content we should cover, this page explains the best ways to reach us and what happens once you do.
How to Contact Our Team
Email is the most direct route to a real response. Every message is read by a member of our editorial team, and we aim to reply within two working days. Please write to us at [email protected].
A short explanation of what your message is about helps us direct it to the right person straightaway — particularly if it relates to a specific casino, a bonus offer or a correction to existing copy. The more context you include upfront, the faster we can give you a useful answer.
What You Can Reach Us About
We receive all sorts of messages and welcome them all. Below are the most common reasons Australian players and industry contacts get in touch:
- Content questions — If something in our reviews or guides is unclear, ask us. We cover a lot of ground across pokies, bonuses, payments and licensing, and we are happy to dig deeper on any of it.
- Corrections and accuracy concerns — Bonus terms change, casinos update their payment options, and licence details shift. If you have spotted something that looks wrong or out of date, please let us know. Accuracy matters to us and reader feedback is one of the best ways we stay current.
- Suggestions for new content — Have a casino you would like us to research, or a topic around Australian online pokies or payment methods that we have not covered yet? We genuinely consider reader-driven ideas when planning new pages.
- Partnership and commercial enquiries — If you represent a casino operator, software provider or affiliate network and would like to discuss how we work, please introduce your organisation and outline your proposal clearly. We review all approaches.
- Responsible gambling concerns — If your message relates to problem gambling — for yourself or someone you know — please mention this clearly. We will point you towards the right support services in Australia, including the Gambling Help Online service available at 1800 858 858, which operates 24 hours a day.
Our Response Process
We do not use automated replies in place of a genuine response. When your message arrives, it is read by a real person — not a bot — and routed to the team member best placed to help.
Our standard turnaround is two working days. During particularly busy periods this may stretch slightly, but we will always follow up. If your enquiry is time-sensitive, saying so in the subject line helps.
A Note on Our Editorial Standards
Online Casinos Australia operates as an independent comparison and review site. Our rankings are based on editorial research — covering licences, game ranges, bonus conditions, payment methods and player experience — and are not determined by commercial relationships. Where we earn commission from operators listed on this site, that is disclosed on the relevant pages, and it does not influence where a casino sits in our rankings.
Our reviews are researched and written by our editorial team. Jonty Barry leads the content side of the site, with a focus on accuracy, fairness and giving Australian players information they can actually use. If you have feedback specifically about a review or comparison page — including our coverage of leading offshore casino options — that is exactly the kind of message we want to receive.
We take corrections seriously. If a claim on any page of this site is wrong, incomplete or misleading, telling us is the fastest way to get it fixed. We would rather know than not.
Who We Write For
Our audience is Australian adults — 18 and over — who are weighing up their options among offshore online casinos. We cover the things that actually matter when making that decision: whether an operator holds a credible licence, how quickly withdrawals process in AUD, what the wagering requirements on a bonus really mean in practice, and how the pokie library holds up day to day.
We do not write for operators. We write for players. If our content is not serving that purpose well, we want to hear about it.
Before You Write
A few things worth checking before you send a message:
- Our review pages include detailed notes on each casino's terms, payment methods and licence — it may already answer your question.
- Bonus conditions such as wagering requirements, maximum cashout limits and eligible games are set by the casino, not by us. We can explain what they mean, but we cannot change them on your behalf.
- For account-level issues — deposits, withdrawals, verification — you will need to contact the casino's own support team directly. We can point you in the right direction but cannot intervene in individual player accounts.
Thank you for visiting. We look forward to hearing from you.